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Returns & Exchanges

RETURNS:

Please note, only orders purchased directly from meatballxpress.com / .uk / .eu are eligible for return.
To be eligible for a return your item must be in its original packaging, unused, and in the same condition that you received it within 30 days of purchase.To request a return please send an email to info@meatballxpress.com and include a copy of the receipt or proof of purchase, and provide an explanation of the request for a return. If your return is approved you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable and the cost of return shipping will be deducted from your refund. We recommend that you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

EXCHANGES:

Please note, only orders purchased directly from meatballxpress.com / .uk / .eu are eligible for exchange and that we will only replace items if they are defective or damaged on delivery and any such item can only be replaced with the same item originally purchased. To be eligible for an exchange your item must be in its original packaging, unused, and in the same condition that you received it within 30 days of purchase.Email us at meatballxpress.com with your exchange enquiry and we will notify you on where to send your item to for a replacement.

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